Terms & Conditions
@Salon 57 Client charter
@salon57, we always aim to deliver “Exceptional as our Standard” and our Client Charter is testament to this.
However, if your experience ever falls below your expectations, please inform our management team at the earliest opportunity.
If we don’t carry out a thorough consultation prior to, and post-cutting, colouring, or a technical service, we will give you £5 off your next appointment bill with the team member concerned.
It is also our policy to conduct a hair, and or colour MOT every third visit for existing clients, so the same applies if this doesn’t happen!
If we don’t carry out a complimentary analysis of your hair, we will apply a conditioning treatment mask at the back wash, on your next appointment. On us.
Come and see us on your birthday and we will give you a complimentary glass of ﬁzz to celebrate your special day (please let us know when you arrange your appointment).
Re-Do, Not Refund Policy
We do not offer refunds on services at the salon but we will do whatever it takes to get our clients to where they want to be, with any necessary follow-up services delivered with our compliments.
If something goes wrong…
Our Client Recovery service is how we restore your faith in our team when things (very!) occasionally go awry. We only ever want our clients to be happy with their hair, and we will work with you to get things resolved as quickly as possible.
There are different options to make this process a comfortable one for you to follow, but all of them involve talking to us as soon as possible – as that’s the only way we can sort anything out! We urge all of our clients never to leave the salon feeling unhappy without pointing it out to us.
We value your feedback (good or bad) to help us make your experience even better. If things aren’t right, talk to the stylist who carried out your service, as they will know best how to move you forward to get your happy factor restored.
If you feel more comfortable, talk to our managers and let them guide you to the right stylist to help resolve things – ideally before you leave.
They may point you in the direction of an alternative team member.
Talk to or email our Salon Owners Philippa and Felicity 0116 2558596 or email email@example.com who can handle things for you quickly and discreetly.
We will always offer the relevant complimentary tweaking of appointments, but understandably it’s imperative that we schedule any bookings in as soon as possible after the visit in question.
We will conduct a follow-up team meeting post your re-visit to work out what went wrong so we can learn from any mistakes for the future (anonymously if it makes you feel more comfortable).
You will receive a follow-up call or email from Philippa or Felicity, our Salon Owners to make sure we have handled your issues correctly and restored your faith in our team.
All of the above will hopefully leave you feeling that hair happiness is guaranteed, that is our promise to you.
Cancelation policy and booking fees
Effective 1st January 2020
To aid the smooth running and planning of our salon, we politely request a minimum of 24 hours notice for any cancellation or amendments of appointments.
We do understand that life can get in the way and we will always be willing to help and accommodate.
Unfortunately, if a client does not show, will have missed the opportunity, to offer the appointment to another client, which will cause a loss to our business.
No show clients will have a 25% cancelation fee added to their next service. This will be calculated from the missed appointment.
Late cancellations will have a 10% late cancelation fee added to their next service. This will be calculated from the appointment cancelled.
If you are unable to attend your appointment please call the salon on 01162558596 as soon as possible, alternatively, out of salon hours please drop us a message through our face book page or email: firstname.lastname@example.org
New clients with a predicted service bill exceeding £80 will need to pay a 10% booking fee. This is only refundable if within our 24 hour cancellation policy.